Acute Cases Management
We have made lots of changes to update our Chronic Disease registers and to keep them accurate by coding correctly. Whilst it can be difficult to instigate change we did manage to get everyone on board with this!
The flow on results have been standardising of care across the practice giving better patient outcomes and more timely performing/billing item numbers which keeps everyone at the practice happy!
We decided to have one GP responsible for acute cases and treatment room each morning. This has been without doubt the most positive change we have made. On a recent staff feedback survey, the receptionists stated it had made their life easier as urgent cases are seen promptly, patients are happy and less time is spent per phone call in triage/assessment. Nurses are happy as work flows more coherently in the Treatment Room with a Doctor on hand to review where required and GPs are happy as they know there won't be "fit ins" (at least for the morning session). Finally, principals are happy as the patients get to meet a range of GPs and are happier then to see a different Dr if 'their' GP is fully booked." Chancellor Park Family Medical Practice, QLD.
Last Updated 11 June 2010